01Case study · Artificial intelligence
Call center AI analytics for a funeral-plan company
We built a call center AI analytics flow that moves recordings into transcription and analysis, and brought the company's WhatsApp service conversations into a single platform.
- Client
- Funeral-plan company
- Country
- Colombia
- Year
- 2024–2025
- Practice
- Artificial intelligence
- Call center recordings
- Transcription
- AI analysis
- Findings for the team
The challenge
The company wanted to analyze its call center conversations with AI. Its recordings were held in the telephony platform, with no flow in place to process them.
It also needed to bring its WhatsApp customer service into one place.
What we did
We built a system to move recordings from the telephony platform into an AI flow for transcription and analysis.
We developed a WhatsApp conversation centralizer for the service teams.
What we delivered
- 01
Automatic transfer of audio from the telephony platform
- 02
AI call transcription and analysis
- 03
WhatsApp conversation centralizer
Let's talk
Tell us what you need. We'll come back with how we would build it.