01Artificial intelligence
An AI development company for bilingual operations
We are an AI development company in Bogotá, building agents for calls, chat and WhatsApp, plus conversation and document analysis. Serve customers in English and Spanish through your existing systems.
AI agent · WhatsApp and voiceSimulationHi, do you have an appointment on Thursday afternoon?
Voice call
Aurora Finance
Calling…
What the agent did
What to expect from your AI development company
An agent needs current records, approved actions and a route to human review. We trace each request from arrival to resolution, checking vocabulary, sources and handoffs in English and Spanish.
We also build and operate Viernes.ai, our voice and chat agent product. We compare its scope with your process and connections to decide whether a product or custom development fits.
Services
AI services for customer conversations and internal work
AI agents
Agents use approved tools to qualify requests, book appointments or check shipments, with defined permissions and confirmations.
Voice agents with Viernes.ai
Voice and chat agents in English and Spanish, with public monthly plans for standard business needs.
viernes.aiCall center AI
AI for customer service handles recurring inquiries and busy periods, handing advisors the context for requests requiring people.
WhatsApp AI agents
Connect customer records, appointments and orders to a shared conversation view for coordinated service.
Call analytics
Transcribe recordings and analyze them against quality and operational questions, with findings checked against source conversations.
Document automation and AI planning
Scope document reading, extraction and drafts around available sources, review needs and evidence for expansion.
How we work
From a customer request to a working system
- 01
Choose a measurable task
Compare appointments, resolved requests or quality reviews with the current process to evaluate the pilot.
- 02
Connect the source of truth
Check CRM, telephony and knowledge access, limiting tool permissions and defining responses to unavailable systems.
- 03
Test behavior and boundaries
Test both languages, missing information, instruction attacks and data exposure as part of development.
- 04
Review operation and cost
Choose models by quality, delay, data needs and cost. Use conversations and transfers to guide improvements.
Industries
Workflows we can address
Contact centers and BPOs
First-line inquiries, advisor support and call review against shared English and Spanish service requirements.
Finance and insurance
Product information, customer updates and payment reminders within your operating rules.
Logistics
Shipment questions and delivery changes from current records, with exceptions routed to responsible teams.
Healthcare
Appointments and service questions, with clinical questions left to professionals.
Retail
Order inquiries and WhatsApp sales using your catalog and service policies.
Legal services
Document consultation and drafts for legal review, with access limited to relevant material.
Case studies
Work in production
- Call center recordings
- Transcription
- AI analysis
- Findings for the team
Call center AI analytics
AI transcription and analysis of call center recordings, alongside a shared platform for WhatsApp conversations.
Funeral-plan company
Read the case study- Shipment status questions
- AI agent
- Operations systems
- Answer with status and updates
Logistics AI agent
A second version of a last-mile company's AI agent, delivered through two phases of work.
Last-mile logistics company
Read the case study- Documents and regulations
- AI query
- Draft
- Lawyer review
Legal AI agent
An AI agent built to support the legal work of a legal-services firm.
Legal-services firm
Read the case study
Frequently asked questions
Questions about artificial intelligence
How much does custom AI development cost?
It depends on workflow, integrations and usage. The proposal separates building the system from operating it. We review your process before defining custom work.
How long does implementation take?
It depends on access, data and permitted actions. A bounded pilot can take weeks; broader deployment may take months. We agree on phases after reviewing dependencies.
Can you keep our current CRM and phone system?
Often, yes. We check connection options and permissions first, identifying unsupported actions before including them in the agent's scope.
Do we need a separate agent for each language?
Not necessarily. One agent can share business rules across English and Spanish. We still test sources, terminology and escalation in each language.
Pick the first conversation to improve
Share your request types, languages, channels and systems. We define a starting scope and how to evaluate it.